Customer Care

Our organization exists only because of customers. Without the customer we don’t have an organization, they are the only reason we are here. As a result, taking care of our customers is our highest priority, in fact a privilege, never an interruption. For us the customer always comes first.

Customer Benefits:

  • Consolidation and direct-to-consignee service
  • Warehousing & Distribution
  • Flexible and dependable scheduling options
  • Bulk Movement
  • Continuous cargo visibility
  • Wide spread network
  • Hassle-free documentation
  • Transport of goods from port of discharge
  • Flexible hiring options
  • Modern racking and handling equipment
  • Reduction in material breakage, damage etc.
  • Warehouse management system
  • Installation of equipment by expert engineers

FAQ: Smart businesses focus on what they are best at. Focus on your products and let our experienced, talented logistics team focus on the distribution for you. Our experienced contract logistics team specializes in the design, implementation and management of third-party distribution operations. We offer unique, cost-sensitive, turnkey solutions for companies like yours with specific distribution requirements.

  • What are your hours?

Step One Group is open 24 hours a day, 7 days a week, and 365 days a year. 

  • What is your service area?

Logistics Support, Warehouse Management, SPMS, Outsourcing, Technology and many more. We can deliver same-day across the country by all the routes such as road, water or air whichever is necessary.

  • Where is your service area?

Step One Group facilitates all the major ports such as Dhaka Airport, Chittagong Seaport, Kamlapur & Benapole ICD & Pangaon for Logistics Service. We have 25 Warehouses in the major cities across the country.

  •  What do you deliver?

Step One Group facilitates the delivery of documents, packages, small appliances, office and medical equipment, pharmaceuticals as well as an unlimited number of different commodities.

  •  How close are drivers to my office?

They are located throughout the region and are radio-dispatched for immediate response. We are virtually everywhere.

  •  Insurance?

Yes. We maintain adequate levels of insurance to protect your valuables.  

  • What do I need to have when calling in a request for service?

Please have complete pick-up and ship to information; company name, contact name, address, telephone number and postal code. This will expedite our ability to serve you better!

  •  How should I prepare my packages for shipping?
  • When possible use a new box.
  • Used boxes should be rigid with no punctures, tears, rips or corner damage.
  • Remove old labels and shipping marking from the box.
  • Choose a box strength that is suitable for the contents.
  • Never exceed the maximum gross weight of the box.
  • Cushion the contents of the box and wrap each item separately.
  • Fragile items need suitable separation from each other and clearance from the corners and sides of the box.
  • Each item should be surrounded by at least 2 inches of cushioning and placed at least 2 inches from the walls of the box.
  • Items should not move when you shake the container.


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